Privacy Policy & Communications Notice

Northern Ohio Roof Restoration (“we,” “our,” or “us”) respects your privacy and is committed to protecting personal information shared through our website, phone calls, email, text messaging, and other communication channels.

This policy explains how information is collected, used, stored, and shared when you interact with our website, contact our team, or request roofing services.

By providing your contact details, you agree that Northern Ohio Roof Restoration may communicate with you regarding service requests, scheduling, account-related matters, and service promotions. You may adjust or withdraw your communication preferences at any time.

Communications With Customers

Northern Ohio Roof Restoration communicates with customers using email, phone calls, and SMS/text messaging in accordance with applicable regulations, including Federal Trade Commission (FTC) and Telephone Consumer Protection Act (TCPA) guidelines.

Email Communications

When you provide your email address, you agree to receive electronic messages related to your roofing service inquiries, scheduling updates, invoices, educational materials, and promotional content.

You agree to:

• Provide a valid email address
• Update your email if it changes
• Understand that delivery failures may occur if outdated or incorrect contact information is provided

Marketing emails will always include an option to unsubscribe or manage communication preferences.

Phone Communications

Providing your phone number allows Northern Ohio Roof Restoration to contact you regarding:

• Appointment scheduling
• Service updates
• Customer support
• Optional marketing offers (only if consent has been provided)

Automated or prerecorded calls are only used when permission has been granted. You may request to stop phone communications at any time.

SMS/Text Messaging

If you provide a mobile phone number, Northern Ohio Roof Restoration may send text messages related to:

• Appointment confirmations
• Project updates
• Customer support responses
• Promotional offers (when consent is provided)

Message frequency varies. Standard carrier message and data rates may apply.

Customers may:

• Reply STOP to opt out of text messaging
• Reply HELP for additional information

Northern Ohio Roof Restoration does not sell or share mobile opt-in data with third parties for marketing purposes.

Information We Collect

Northern Ohio Roof Restoration may collect information when you visit our website, submit a form, contact our team, or interact with our online services. This may include:

Contact Information

Name, address, phone number, email address, and project details voluntarily provided.

Device and Website Usage Information

Information such as IP address, browser type, operating system, pages visited, and date/time of visits.

Communication Records

Records of phone calls, emails, text messages, chat conversations, and customer service interactions.

Submitted Content

Photos, videos, reviews, or other materials shared through forms, social media, or customer communications.

General Location Information

Approximate location data may be collected based on IP address or browser settings.

How Information Is Collected

• Information may be collected through:
• Direct form submissions or service requests
• Phone or email communication
• Website cookies and analytics tools
• Advertising or marketing partners
• Social media interactions
• Publicly available sources

How We Use Information

Northern Ohio Roof Restoration uses collected information to:

• Respond to customer inquiries and service requests
• Provide roofing services and scheduling
• Send project updates and service communications
• Improve website performance and user experience
• Provide educational content and promotional offers
• Connect customers with appropriate service solutions
• Maintain records and documentation
• Protect against fraud or misuse
• Comply with legal obligations

Information Sharing

Northern Ohio Roof Restoration may share information with trusted service providers that support business operations, such as:

• Website and marketing service providers
• Scheduling or communication software platforms
• Payment processing services
• Analytics and advertising partners
• Subcontractors or material suppliers when necessary for service delivery

These providers are only given information required to perform their services.

Northern Ohio Roof Restoration does not sell personal information.

Northern Ohio Roof Restoration does not share mobile phone opt-in data for marketing purposes.

Information may also be disclosed if required by law or to protect customer safety or company operations.

Cookies and Tracking Technologies

Northern Ohio Roof Restoration uses cookies and similar technologies to improve website performance and understand visitor behavior. Cookies help:

• Remember user preferences
• Analyze site traffic
• Improve marketing effectiveness

Users can disable cookies through browser settings, although some website functions may be limited.

Managing Your Information

You may request to:

• Update contact information
• Opt out of marketing communications
• Request information about stored personal data
• Request deletion of stored personal data (when permitted by law)

Requests can be submitted using the contact information listed below.

Social Media Platforms

Northern Ohio Roof Restoration maintains social media pages on platforms such as Facebook, Instagram, and others. These platforms operate independently and have separate privacy policies. Northern Ohio Roof Restoration encourages users to review platform-specific privacy settings.

Data Security

Northern Ohio Roof Restoration uses reasonable administrative, technical, and physical safeguards to help protect personal information. While we take steps to protect data, no online transmission or storage method can be guaranteed completely secure.

Updates to This Policy

Northern Ohio Roof Restoration may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised effective date. Continued use of Northern Ohio Roof Restoration services or website access after updates indicates acceptance of the revised policy.

Contact Northern Ohio Roof Restoration About Privacy Questions

Northern Ohio Roof Restoration
[Business Address]
[Phone Number]
[Email Address]